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9/11 Memorial & Museum

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On the grounds of the World Trade Center in New York, there are the 9/11 Memorial and the associated 9/11 Museum, also known as the National September 11 Memorial & Museum, which was built to commemorate the terrorist attacks of September 11, 2001, and the 1993 bombing of the World Trade Center. This monument is also known as Ground Zero. Ground Zero (meaning "ground zero" in English) comes from military language and denotes the point on the earth's surface vertically beneath the explosion site of a nuclear bomb or missile.
Miriam DewamBy Miriam Dewam
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Tickets

Find your for the 9/11 Memorial & Museum in New York here - note that these are tied to specific visiting times.
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NYC: 9/11 Memorial & Museum Timed-Entry Ticket
4.8starstarstarstarstar(29112)
 
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OPENED VIP Access 911 Memorial & Museum Admission & Lady liberty 60 Min Cruise
3.0starstarstarstar emptystar empty(3)
 
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Guided Tours

On a guided tour, especially by a real New Yorker, you can learn a lot more about what happened on September 11th.
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Ground Zero 9/11 Memorial Tour & Optional 9/11 Museum Ticket
4.8starstarstarstarstar(848)
 
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NYC: 9/11 Memorial Tour and Optional Observatory Ticket
4.8starstarstarstarstar(789)
 
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9-11 Ground Zero walking tour with optional 9-11 Museum and One World Observatory tickets
4.8starstarstarstarstar(2862)
 
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Statue of Liberty Ticket, 9/11 Memorial and Wall Street Tour
4.7starstarstarstarstar half(1558)
 
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Specials

Combine your visit with other sights in New York.
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NYC: 9/11 Memorial Tour Optional Museum & Observatory Ticket
4.7starstarstarstarstar half(847)
 
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NYC: Wall Street Tour with 9/11 Memorial and Statue Ferry
4.7starstarstarstarstar half(254)
 
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9/11 Memorial & Ground Zero Tour with Optional 9/11 Museum Ticket
4.7starstarstarstarstar half(3138)
 
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NYC: Ground Zero Walking Tour and 9/11 Museum Ticket
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9 tips for visiting the 9/11 Memorial & Museum

The South Memorial Pool | Photo: Flickr, Steve Gardner - CC-BY-SA 2.0
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Book your ticket in advance onlineSince the 9/11 Memorial and its associated Museum is one of the most visited attractions in New York, it is advisable to book tickets online in advance - these are available up to six months ahead of time! Please note that the tickets come with a timed entry.
The 9/11 Museum | Photo: Unsplash, David Jones - CC-BY-SA 2.0
2
Grab it quicklyOn Mondays, the Museum can be visited free of charge from 5:30 pm to 7:00 pm, the tickets are available online every Monday from 7:00 am (ET) on a first-come, first-served basis. Don't forget to set your watch accordingly to catch the popular tickets!
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Avoid the crowdsEspecially on weekends, a high number of visitors is expected, which is why a visit during the week, from Tuesday to Friday, is advisable. If you want to visit the exhibition peacefully, it's best to also avoid holidays and generally plan a visit early in the morning or late in the evening.
4
Book a tourEven if an audio guide is recommended, you can learn even more on a guided tour, especially from a real New Yorker. The local guides have a personal connection to the events of September 11th and will surely provide an emotional insight into the happenings from their perspective.
The Memorial Glade | Photo: Flickr, Domenico Convertini - CC-BY-SA 2.0
5
Save with a combination ticketWith the New York Pass by Go City, you can combine several attractions, making the ticket more cost-effective. You can choose up to 10 experiences from a variety of options; this includes the 9/11 Memorial & Museum as well as the One World Observatory.
One of the many exhibits of the 9/11 Museum | Photo: Flickr, Sheikh Mahandy - CC-BY-SA 2.0
6
Take your timeIn addition to the expansive Memorial Park with its memorials, the 9/11 Museum expects you with 40,000 photos, 14,000 artifacts, 3,500 audio recordings, and over 500 hours of recorded video material. And for this, you need time - you should plan for at least two hours for the museum, and even better would be several hours more!
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Code of conductAs this attraction is a memorial site, visitors should definitely show the necessary respect during their visit. This is strictly to be observed especially at the water basins, where the names of the many victims are engraved, as well as in the museum itself. In particular, taking photographs should be avoided here out of respect for the victims.
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Use the Audio GuideA free audio guide is available for the 9/11 Museum, which can be borrowed at the information desk or downloaded free of charge using the 9/11 Museum Audio Guide App. If only the Memorial is to be visited, an audio guide can be borrowed for a small fee. The audio guide is available in 9 languages and offers additional background information on the events of September 11, and there is a choice of different audio tours.
9
Combine your visit with attractions in the immediate vicinityThe memorial is surrounded by skyscrapers, including the One World Trade Center, also known as Tower One, built on Ground Zero. This building is currently the tallest in the USA. At the very top is the One World Observatory, from where you have a great view of New York's skyline - definitely a must-add to your bucket list!
White roses in memory of the victims | Photo: Unsplash, Praswin Prakashan - CC-BY-SA 2.0

A moving place of remembrance

The National September 11 Memorial is a memorial site that commemorates the terrorist attacks of September 11, 2001, and the 1993 bombing of the World Trade Center. The accompanying museum processes the tragic events, which can be experienced up close from the perspective of the victims and their families.

The Planning

After the attacks of September 11, 2001, an anonymous competition was announced in 2003, in which over 5000 applicants from around the world participated. The submitted projects were to consider and honor each victim of the attacks in New York City, Washington, and Pennsylvania by name. There also had to be enough retreat spaces and a resting place for the unidentified victims. Additionally, a requirement was that the ground plan of the future monument should represent the two towers. A jury selected the design 'Reflecting Absence,' a collaboration between architect Michael Arad and landscape architect Peter Walker, both U.S. citizens.

The Memorial

The 9/11 Memorial is not the first that was built here as a monument. In 1993, a water basin that was constructed for the victims of the World Trade Center bombing was destroyed in the attacks on September 11th. The new memorial is intended to provide hope and to be a symbol that life goes on, even after such a tragic event. The new monument consists of 3 levels: the Plaza Level, the Memorial Hall Level, and the Bedrock Level. On the Plaza Level, there is the spacious Memorial Park, where the two memorial pools (North and South Pool) are also visible, representing the two collapsed towers. Standing in front of them, one looks down into water basins that are 30 feet (9m) deep, which catch the cascading water and convey a sense of emptiness. Around the basins are the engraved names of the 2983 victims, sorted according to their relationships with other victims and their locations. Often, white roses in memory of the deceased are placed in the engravings. Between the two pools are the entrance and the top floor of the 9/11 Museum, which is mostly underground.
The fire truck of Ladder Company 3 | Photo: Flickr, bryan.. - CC-BY-SA 2.0

The Museum

In the associated museum of the 9/11 Memorial, you will read personal stories from countless victims. Images and videos of the tragic event illustrate the terrible incidents. Below the surface of the earth, there is a system of tunnels and corridors spanning 33,000ft² (10,000m²) that bring the past closer to visitors. The spaces The Ramp, Before 9/11, After 9/11 and Impact Steel have also been created. In addition, the museum contains a large number of exhibits, including remains such as the television tower and the fire truck from Ladder Company 3, as well as personal items of the victims.
The art installation made of mosaics | Photo: Flickr, Eric Salard - CC-BY-SA 2.0

The Memorial Hall

Passing by the two 'tridents' from the original World Trade Center, you descend the stairs to the Memorial Hall of the museum. Alongside run the 'Survivor Stairs,' a staircase that led hundreds of people out of the World Trade Center during the attack and remained intact after the collapse. Once downstairs, you will see a huge art installation made of mosaics that makes an impression with the words 'No day shall erase you from the memory of time' by Virgil. Behind this wall is the memorial room, which can only be entered by relatives of the victims, as well as the catacombs of the unnamed victims.

The Bedrock Level

After passing the Memorial Center, you reach the Foundation Hall, where part of the original flood wall of the World Trade Center is staged. Also present is the symbolically last remaining beam, on which messages of mourners can be found. From here, it goes down even further, namely 75ft (23m) beneath the surface to the Bedrock, where the foundation of the original Twin Towers is exhibited.

Symbols on the surface

After the collapse of the two buildings, the recovery and cleanup operations began, which were massively complicated by the fire that lasted 100 days. In honor of those helping at the time and the bereaved who became sick, injured, or died during the recovery work, the Memorial Glade, a passage with layered stones, was erected.
A tree that was discovered under the rubble, which now has its place in the Memorial Park as the Survivor Tree.
Finally, standing on a raised level is the former centerpiece of the World Trade Center Plaza, The Sphere, a massive bronze sculpture that towers over the site. This artwork, also known as The Great Spherical Caryatid N.Y., by the German sculptor Fritz Koenig, stood from 1971 until the terrorist attacks on September 11, 2001, between the Twin Towers in front of the World Trade Center in New York City. The artifact, weighing more than 20 tons, was recovered from the rubble of the collapsed Twin Towers as the only art piece that was damaged but largely intact.

Frequently Asked Questions

Is the 9/11 Memorial & Museum accessible for people with disabilities?

The memorial and the museum are designed to be accessible by everyone. Read more.

Are there food options on the 9/11 Memorial site?

The museum café is located on the Atrium Terrace and is open until 7 pm unless otherwise indicated. Read more.

Can bags and backpacks be carried during the tour?

Large bags and backpacks exceeding the dimensions of 19 x 17 x 8 inch (48 x 43 x 20cm), as well as other large items, are prohibited on the site. Also, alcohol, animals, glass bottles, waste, food and drinks, vehicles on wheels, advertising and flyers, as well as weapons are not allowed. Wheelchairs, mechanical scooters, other motorized mobility aids, walking aids, and strollers are permitted, however. Furthermore, demonstrating and smoking are strictly prohibited. It is important to note that strict security checks are conducted at the entrances. Read more.

Are visitors allowed to lay down commemorative items at the Memorial?

The Memorial invites visitors to lay down small, respectful objects on the ground in front of the pools, on the engravings, or at the Memorial Glade. These should not exceed the dimensions of 19 x 17 x 8 inch (48 x 43 x 20cm). Perishable items are collected and disposed of daily, while non-perishable items are collected, reviewed, and stored at the discretion of the Board of Trustees. Read more.

Is an audio guide available?

With the free 9/11 Museum Audio Guide App, additional information is provided about the exhibits and events, and various self-guided audio tours are available. The audio guide is available in American Sign Language (ASL), German, English, French, Italian, Japanese, Mandarin, Portuguese, and Spanish. Read more.

Is there a museum shop?

The museum has a museum shop. Read more.

Are dogs allowed in the memorial?

At the memorial and inside the museum, animals are generally not allowed, with the exception of certified assistance dogs. Read more.

Is it permitted to take photos and videos of the Memorial & Museum?

For personal purposes, photos and videos may be taken without flash and tripod, unless otherwise indicated. Out of respect, photography is to be refrained from in certain areas, especially where the names of the victims are displayed. Read more.

General information

opening hours

The 9/11 Memorial can be visited daily from 8 am to 8 pm free of charge. The 9/11 Museum can be visited from Wednesday to Monday from 9 am to 7 pm. Last admission is 90 minutes before closing.

address

9/11 Memorial & Museum
180 Greenwich Street
New York, NY 10007

tickets

Children under 7 years can visit the museum for free, but must obtain a free timed ticket in advance so that the capacity can be monitored. The children's ticket (7 to 12 years) can be purchased for $21, U.S. Veterans can obtain a ticket for $22. Youth up to 17 years of age, American students, and seniors (65+) receive a discounted ticket for $27. The family pass with two adults and up to 3 children between 7 and 17 years is available for $97. 9/11 Museum family, and community members as well as active and retired military members can visit the museum for free.

how to get there

You can reach the 9/11 Memorial & Museum by taking the subway to Chambers Street (trains A, C, 1, 2, or 3), Fulton Street (trains A, C, J, Z, 2, 3, 4, or 5), Park Place (trains 2 or 3), the E train to World Trade Center, the R train to Rector Street or Cortlandt Street or the 1 train to Rector Street. It is also accessible via bus lines M55, M20, or M22. If you are coming from New Jersey, you can take the PATH train to the World Trade Center
Miriam Dewam
Written byMiriam DewamMiriam is keen on traveling and has a passion for photography, which she can enhance through her cross-media studies. She uses her knowledge as well as first hand experience from diverse travels to help other travellers as a content creator at TicketLens.
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