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National September 11 Memorial & Museum

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The National 9/11 Memorial & Museum is located at the former site of Ground Zero, the place where the Twin Towers of the World Trade Center once stood before the events of September 11, 2001, in which 2,996 people were killed. A somber site, the museum tells the story of the events of 9/11 and its aftermath, and the memorial offers visitors a chance to peacefully reflect on their experience. Visit with a guide who can point out the most significant details, or book a ticket in advance to ensure that you can enter the museum at your preferred time.
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New York: 9/11 Memorial & Museum Skip-the-Ticket-Line Entry

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Guided Tours

Take a guided tour to learn more about the events of 9/11 and the building of the memorial and museum.
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Tour of 9/11 Memorial and One World Observatory Ticket

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The 9/11 Tribute Museum & Memorial Walking Tour

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New York: 9/11 Memorial Tour and Museum Ticket

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All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory

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New York: 9/11 Memorial, Ground Zero & Optional Museum Entry

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Ground Zero 9/11 Memorial Tour & Optional 9/11 Museum Entry

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9/11 Tour & All Access: 9/11 Memorial, Museum & Observatory

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9/11 Memorial & Ground Zero Tour with Optional Skip-the-Line 9/11 Museum Ticket

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4 Tips for Visiting the National September 11 Memorial & Museum

Photo: Axel Houmadi, Memorial World Trade Center - Unsplash
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At some times of the year, it can be difficult to book guided tours on the day of your visit. Book in advance and take advantage of an expert guide who can explain the significance of each item on display and the design of the building and memorial.
Photo: Aaron Lee, Rose 9/11 Memorial - Unsplash
2
A trip to the memorial can be an extremely emotional event. For those who’d like to take a short walk in nature before continuing their trip, there are several parks within a couple of blocks, including City Hall Park, Columbus Park, Teardrop Park, and Battery Park.
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Visitors can find another quiet and reflective space when they visit St Paul’s Chapel nearby, which was a used as a makeshift place of rest and recovery for first responders and recovery workers over the 8 month period following 9/11 as they worked through the wreckage. The chapel contains a number of exhibits including a policeman’s uniform covered with patches and badges from police and fire departments around the US. Many visitors also choose to leave impromptu memorials in the churchyard.
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The museum offers free entry every Tuesday between 5 pm and 8 pm (last entry at 7 pm). Be aware that tickets for these evenings can only be reserved 2 weeks in advance and are limited in number.

Frequently Asked Questions

What will I see on my visit?

The museum is built within the archaeological remains of the World Trade Center, with a surviving retaining wall which is still covered with missing posters and memorial inscriptions place there by New Yorkers. It will also give you a sense of the scale of the buildings which were destroyed. The historical exhibition presents the story of 9/11 in three parts, divided into the events of the day, the events leading to the attacks, and the world after 9/11/ There is also a memorial exhibition commemorating the lives of all those who died in the attacks, and an exhibition for the stories of those who witnessed the attacks. The memorial, which doesn’t require a ticket, is formed of twin reflecting pools, each nearly an acre in size, and containing the largest manmade waterfalls in North America. The names of each victim of the 9/11 attacks on the World Trade Center, the Pentagon, and the passengers and crew of Flight 93, and the 6 people killed in the World Trade Center bombing of 1993, are engraved on the outside of the memorial. Visitors can also see the Survivor Tree, which was found among the rubble of the World Trade Center, made a recovery, and was returned to the site as a reminder of resilience and rebirth.

How long does a visit take?

An average visit takes two hours, but guests can take their time to explore at their own pace once they enter.

Is a visit to the 9/11 Museum & Memorial suitable for children?

The National 9/11 Memorial & Museum states that the historical exhibition in the museum may not be appropriate for visitors younger than 10 and that adults accompanying children under this age should exercise discretion. Resources for planning a visit with children can be found at the 9/11 Memorial & Museum website.

General Information

Opening Hours:

The memorial is open daily from 7.30 am to 9 pm. The museum is open from Sunday to Thursday from 9 am to 8 pm (with last entry at 6 pm), and on Friday and Saturday from 9 am to 9 pm (with last entry at 7 pm).

Tickets:

The memorial can be visited by members of the public free of charge. Museum admission costs $26 for adults, $20 for seniors (65+), college students, and young adults (13-17), $20 for US Veterans, and $15 for children aged 7 to 12. Children under the age of 7 can enter free of charge but will require a ticket for entry. Tickets will be assigned an entry time, late arrivals may not be allowed to enter.

Address:

9/11 Memorial & Museum
180 Greenwich Street
New York, NY 10007

How to get there:

The 9/11 Memorial & Museum can be reached by subway to Chambers Street (trains A, C, 1, 2, or 3), Fulton Street (trains A, C, J, Z, 2, 3, 4, or 5), Park Place (trains 2 or 3), the E train to World Trade Center, the R train to Rector Street or Cortlandt Street, or the 1 train to Rector Street. It can also be reached by bus numbers M55, M20, or M22. If traveling from New Jersey you can take the PATH train to the World Trade Center terminal.

Security:

All visitors and their baggage will be subject to security screening. No baggage larger than 19” long, 17” wide and 8” deep will be permitted onto the memorial.

Cloakroom:

Large baggage, including backpacks, large umbrellas, and other large items must be left in the cloakroom. Please note that the cloakroom is after security, so larger items will need to fit through the scanners.

Accessibility:

Service animals are welcome in the memorial and the museum. The memorial and museum are fully wheelchair accessible. Manual wheelchairs and wheeled walkers are also available to borrow free of charge from the cloakroom in the museum. For visitors who are blind or partially sighted, an audio-described tour is available either for download or via handheld devices from the Information Desk. Guided verbal description tours are available, please request this service three weeks in advance of your visit. Large print guides to the memorial are available on request, and large print and braille materials are available in the museum. The design of the memorial includes embossed or cut out lettering for the names of victims and their company or flight names. For Deaf or hard-of-hearing visitors, a free tour in American Sign Language is available monthly. A sign language video tour app is available for download or via handheld devices available at the Information Desk. All media installations featuring audio include captions or have transcripts available. Public events can be captioned in real-time with three weeks advance notice.
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