ToursThe starting point for guided tours is located opposite the Elbphilharmonie at the visitor center Am Kaiserkai 62. It is requested to be on site 15 minutes before the start. The duration of a guided tour of the Elbphilharmonie is approximately 1 hour. Due to the rehearsal schedule, tours will only be held in predetermined time slots. The tickets are only valid for the booked tour as printed.
CloakroomA cloakroom is available on the 11th floor for visitors attending concerts in the Grand Hall, and on the 10th floor for those attending events in the Recital Hall. The cloakroom fee is €1.50. Strollers, wheeled walkers, large umbrellas, and bags larger than 42cm x 30cm (16.5” x 12”) must all be checked in at the cloakroom.
AccessibilityAll concert halls at the Elbphilharmonie provide seating for wheelchair users, this can currently only be booked by calling the concert hall on +49 40 357 666 66, sending them an email at firstname.lastname@example.org, or in-person at the box office. Lifts are available to the Plaza, to all concert halls, and to the Kaistudios for those with limited mobility. A tactile paving system guides guests with visual impairments from the forecourt into the building and between each floor, and improvements have recently been made to allow easier access for visitors using canes. Guide dogs are permitted, but please note that you intend to bring a guide dog when booking. The E and I blocks of the Grand Hall are fitted with induction loops for users of hearing aids, and hearing aids are also available to borrow for all other areas of the Grand Hall and the Recital Hall.