opening hours
The exposition is open daily from 10 am to 8:45 pm; the ticket office is open from 9:30 am to 8:15 pm, and exhibition halls close 15 minutes before the museum closes.
Visits run in timed 60-minute sessions, and the admin line answers Monday to Friday from 10 am to 7 pm. The ticket office sells only same-day tickets.
tickets
Standard timed admission costs 700 RUB; eligible discounted entry costs 350 RUB. Guided-tour tickets cost 1,300 RUB, the audio guide costs 300 RUB, and a private guided tour costs 6,500 RUB for 1-5 people plus 1,300 RUB per extra guest up to 18.
Visits are sold in scheduled sessions. Discounted or free main-exhibition tickets require supporting documents; most discount categories apply only to citizens of Russia and Belarus, with listed exceptions such as children under 7.
address
Shuvalov Palace
21 Fontanka River Embankment
Saint Petersburg, Russia
security
Expect bag screening with metal detectors or X-ray control before you reach the halls. Wear clean shoes, plan for shoe covers, and allow a few extra minutes if you carry medical equipment that needs a manual check.
how to get there
The easiest walk is from Gostiny Dvor: about 10 minutes along Nevsky Prospekt to Anichkov Bridge, then about 100 m (328 ft) along the Fontanka.
Mayakovskaya and Ploshchad Vosstaniya also work on foot at roughly 15 minutes. If you prefer surface transport, check same-day transit updates before you ride.
accessibility
The museum can help organize visits for guests with mobility, hearing, vision, or autism-related access needs. Wheelchairs and strollers up to 85 cm (33.5 in) wide fit the route, larger equipment can be swapped for house equipment free of charge, and wheelchair users are accompanied in the elevator.
If you need support, contact the museum in advance on weekdays from 10 am to 7 pm by phone or email. The elevator limit is 200 kg (441 lb).
luggage
Outerwear goes to the cloakroom, and bags larger than 30 x 20 x 15 cm (11.8 x 7.9 x 5.9 in) must go into a locker. If an oversized item cannot be stored safely, you will not be able to take it into the exhibition halls.
photography and filming
Amateur photography is usually allowed, but flash, tripods, monopods, selfie sticks, extra lighting, and video cameras are not. Some objects or temporary shows may ban photos, so watch for room signs.